Questions? We have answers!

Welcome to Weeks Stuios Original’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

What is your remake policy?

If your item was damaged in transit or we made a mistake, we will remake it for you! Please email us at contact@weeksstudio.shop with a picture of the item along with the original order number. We will promptly issue a store credit for the item so you're able to purchase the item again.

What is your return policy?

We do not offer refunds or returns. All items are customized and handmade. If you have any concerns with a completed order please contact us!

Is it too late to add gold to my order after I have already completed the purchase?

It not too late! Email us with your order number and the specific item(s) you'd like to upgrade. The gold upgrade with not be finalized until invoice is paid. Your items will ship as originally requested if the invoice is not paid before completion.

What should the return impressions look like for my Mail Order Kit?

Please scroll to the bottom of the Mail Kit page to view an example of an acceptable impression. If we cannot clearly see or feel an impression we won't be able to create your keepsakes.

How long do you keep Mail Kits on file?

Mail Kits will be kept on file for one year after the mail kit is received at the studio. All Mail Kits received between January 2025 and July 2026 will expire August 1st, 2027. You will have the option to purchase an extension to keep your file for longer if you wish, or purchase hard copies to be created and shipped to you.

The clay in my Mail Kit is hard, is there anything I can do?

Please break the clay into small pieces. Knead each small piece of clay for 3-5 minutes, or until soft. If the clay is still tough you may place the clay in the microwave for up to 10 second increments until manageable. Heating over 10 seconds will result in the clay hardening permanently.

DO NOT ADD WATER TO THE CLAY!

What is your turn around time?

Our turn around time is currently 10-12 weeks as we reopen and get use to the new systems and updates.

Are the items Food Safe?

Yes, all items are food safe and professionally kiln fired.

What is the difference between a clay impression and a painted print?

Clay Impression- The process where we press your child's hand directly into the soft clay, creating a detailed impression you can feel.

Handprint- The process where we paint your child's hand and stamp it directly onto a piece of pottery.

Can I change my address after I already placed my order?

Yes, if you have an address change after ordering please email us at contact@weeksstudio.shop and we will update the address in your account.

Please note: Weeks Studio will not be responsible for items being delivered to an incorrect address if we were not notified prior to shipment.

How many items can I have made using one mail kit?

There is no limit! We can use your mail kit as many times as you'd like.

Didn't find what you were looking for? Feel free to contact us at any time!