Questions? We have answers!

Welcome to Weeks Stuios Original’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

What is your remake policy?

If your item is damaged in transit or we make a mistake, we will remake it for you and get it to you as fast as we can! Please email us at contact@weeksstudio.shop, send a picture of the item and we will issue you store credit for the item that was received damage. You will then use this store credit to purchase this item again.

We refer to your order details that you provide through the ordering process on our website. Please be as specific as possible with the details you are desiring.

What is your return policy?

Because each piece is uniquely made just for you refunds are not accepted. If you have any questions about the items you received please email us.

Is it too late to add gold to my order after I have already completed the purchase?

It not too late!! Please revisit our website and click the "add gold" product under our "quick keepsakes" tab.

My item was broken in transit. What do I do?

Please email us at contact@weeksstudio.shop, send a picture of the item, and we will issue you store credit for the item that was received damage. You will then use this store credit to purchase this item again.

What does a good impression look like for the Mail Order Kit?

Please scroll to the bottom of the page to view an example of a useable impression. If we cannot clearly see your impression, we won't be able to create your items.

How long do we keep your kits prints on file?

Mail kits will be kept on file for one year after the mail kit is received in the studio. You will have the option to purchase an extension to keep your file for longer if you wish.

The clay in my mail kit is very tough, is there anything i can do?

Please break clay into small pieces. Kneed each small piece of clay for 3-5 minutes. If clay is still tough place clay into the microwave for no longer than 5 seconds. Cooking over 5 seconds will result in baking the clay.

DO NOT ADD WATER TO THE CLAY!

What is our Turn-Around-Time?

Our turn around time is 10-12 weeks.

Are the items Food Safe?

Yes, all items are food safe.

What is the difference between a clay impression and a painted print?

Clay impression: a process where we press the Childs handprint directly into the soft clay, creating a detailed impression right into the pottery.

Painted print: a process where we paint the impression and stamp it directly onto an already-made piece of pottery.

Can I change my address after I already placed my order?

Yes, if you have an address change after ordering your items please email us at contact@weeksstudio.shop and we will update the address in your account.

Please note: Weeks Studio will not be responsible for items being delivered to a wrong address if we were not notified through email.

How many items can I make with one mail kit?

You can make as many items as you want.

Didn't find what you were looking for? Feel free to contact us at any time!